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New Platform Update – Oct 24
Posted by on 2023-10-24 at 6:36 AM
Hi Everyone,
Firstly, thanks for your patience and perseverance as we try to get this new platform to a stable place. Daily progress is being made but we’re still not at that place when things have quite normalized although we’re getting closer. This is more of the stage best defined as two steps forward, one step back I think.
To that end, a few things that were working fine for over a week decided to stop working late yesterday, all at basically the same time. Namely:
– the uploader (photos, media, etc)
– ‘contact us’ and ‘review me’ forms
– practitioner directory search (results are not accurate based on filters and being duplicated and modalities decided they no longer wanted to be alphabetized)
These items specifically have been moved to the top of the developers list for this morning since they are in that category “used to work and no longer does.” Odds are a change was pushed to the platform that inadvertently created this problem, so hopefully when that change is undone we’re at least back to where we were.
If you’re seeing something significantly wrong, other than the items above, please let us know at [email protected]. We’ll get these latest issues fixed asap and return to fixing the other things minor things that need fixing. Thanks again for your patience.
XO…The Support Team
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10 Replies
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Thank you and everyone, and this awesome.
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One more question
I can’t remember where I saw this, and came up said not member. When I find the page will you
know. But everything is ok now.
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I will let you know.
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Please accept a big thank you for everything you do, how you have persevered through the intense and long hours over time (I don’t even know how long). I am grateful.
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I know how complex it is to build a new platform with old data to recover. It takes much dedication, concentration and work. Impressive result! thank you
Jean
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Thanks a lot for all this work, it’ just unimaginable for a tech stupid like me 😐
( had to try that one, it worked)
Marie, I guess you mean right under your name, I had this as well but it is fine now. Some other title had been there. Seems solved.
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Yes Ina that was the place and now its working.
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Hi Everyone,
Just a quick update. It appears that practitioner search, the uploader and modality alphabetization are working again. Still working on Contact Us and Review Me forms.
XO…Tom
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@Marie-Savage, I found another thing, I went to “Members” and there it says, I am a member but not registered. Same for you and some others. Not sure what the point is, I am not on the directory but I guess Allison is. For her it also says member, not “registered”. Could you have meant that one ? I am currently collecting such mysterious things to send it per mail to Lauren but do not want to spam her too much with single emails.
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